Returns & Exchanges

At CWC Military Watches, we stand by the precision and durability of our timepieces, offering a 28-day return period for all unworn watches in their original packaging. We ensure a seamless process for returns and exchanges to maintain the high standard of service expected by our collectors and service personnel.

1

Initiate Your Request

Contact our customer service team with your order number and reason for return to receive a unique Return Merchandise Authorization (RMA) number.

2

Secure Packaging

Place the watch in its original presentation box with all warranty cards and manuals included, ensuring the package is securely sealed for transit.

3

Shipping and Tracking

Affix the provided return label or use a tracked courier service to send the item back to our UK-based distribution center.

4

Inspection and Refund

Once our technicians verify the watch's condition and serial number, your refund or exchange will be processed within 5 to 7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing